Store Policies

We genuinely believe in good, fair business and in earning an honest living. This makes us proud of who we are, what we do, and gives our lives meaning.

Shipping policy: Free shipping on orders over $99.00 USD. A $7.95 flat rate shipping fee is added for orders up to $99.00 USD. These rates apply for orders within the continental USA only. Extra shipping charges apply for AK, HI, PR and international orders.

Return policy: Our exclusive Canis Gear products are workmanship guaranteed 100%. Exchanges of equal value are accepted. The exchanged item must be in brand new condition. Money back refunds may be subject to a 20% restocking fee. Returned items must be in brand new condition. Items may be returned to: Canis Gear, 619 Theresa St, Clayton NY 13624. Contact 800-358-0609 or info@canisgear.com for details before making a return or exchange.

Pet ID tags: If the tag(s) you have ordered display incorrect information and we are at fault, we will send you a new, correct tag at our expense. Please contact customer service at 800-358-0609 or info@canisgear.com.

Go Back